Make a Claim

Oftentimes, you can receive benefit payouts within just a couple of weeks. With that said, how long it takes depends on the claim itself and whether any other documents or steps are needed as part of the review process. In the case of life insurance, it could also take more time if your loved one passes away during the first 2 years of the policy being active.

Securian Canada will be responsible for handling all the paperwork and paying out valid claims.

The rightful beneficiary (for life insurance) or claimant (for critical illness insurance) will receive a cheque.

One standard clause included in life insurance policies in Canada is the suicide clause. This clause means that if the policyholder passes away from suicide in the first 2 years of the policy being active, the death benefit will not be paid out.

Other than that, sometimes additional exclusions are included in a customer’s policy depending on their unique situation. This is rare, but it could happen if, for example, they have a high-risk job or hobbies. All of these details will be included within their policy contract so we always recommend that our customers read their contracts carefully.

We take our customers’ privacy seriously, so we’ll first need to verify that you are the rightful policyholder, the Executor or personal representative of the policyholder. Then, we’ll be able to give you an overview of the coverage details.

In the case of life insurance policies, we recommend that our policyholders make sure their beneficiaries have access to the details of their policy in case of unexpected events.